Guidance Notes-CC-PD

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Guidance Notes to Complete the Crisis Communication Plan Template

Based on the threats and crisis scenarios identified during the Crisis Threat & Scenario Assessment, the Crisis Management Team will proceed to develop a plan (modules) that matches the Crisis Scenarios. This is the core plan that links each of the planning scenarios to the response modules that will be immediately activated.

• For example, a "shooter on-site" event triggers an immediate facility lockdown plus a police response plus pre-set communication protocols to convene the crisis-response team and warn staff.

Content of Crisis Communication Plan

• Part 1: Introduction
  • Part 1.1: Crisis Communication Objectives
  • Part 1.2: Crisis Communication Team
  • Part 1.3: Incident Management Team
  • Part 1.4: General Considerations
  • Part 1.5: Command Centre
  • Part 1.6: External Contact and Communications

• Part 2: Incident Action Lists
  • Table of Content of Threats and Crisis Scenario

• Part 0: Cover Page
• Part 1: Introduction
• Part 2: Crisis Communication Objectives
• Part 3: Crisis Communication Team
• Part 4: Incident Management Team
• Part 5: General Considerations
• Part 6: External Contact and Communications
• Part 7: Incident Action Lists
• Part 8: Command Centre

Courses: Crisis Communication Certification

• Attend: CC-300: CC Implementer leading to CCCS
• Attend: CC-400: CC Manager leading to CCCE
• Attend: CC-5000: CC expert implementer leading to CCCE

Useful Link on related terms: BCMBoK 5: Plan Development