Crisis Management

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1. Crisis Management or CM is the overall coordination of an organization's response to a crisis, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization's profitability, reputation, or ability to operate.

Related Terms: Crisis Management Plan, Crisis Management Planning, Crisis Management Team, Crisis Communication

A Manager's Gude to Implement Your Crisis Management Plan BUY!


BCMBoK Competency Level
BCMBoK 1: Project Management CL 1B: Foundation (BC)



BCMBoK Competency Level
BCMBoK 1: Project Management CL 1C: Foundation (CM)



BCMBoK Competency Level
BCMBoK 1: Project Management CL 1CC: Foundation (CC)



BCMBoK Competency Level
BCMBoK 1: Project Management CL 1D: Foundation (DR)








Courses: CM Certification

(Source: Business Continuity Management Institute - BCM Institute)


2. The process by which an organization manages the wider impact of a Business Continuity E/I/C until it is either under control or contained without impact to the organization or the BCP is invoked as a part of the Crisis Management process.

(Source: Business Continuity Institute - BCI)


3. The overall coordination of an organization's response to a crisis, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization's profitability, reputation, or ability to operate.

(Source: Disaster Recovery Institute International / Disaster Recovery Journal - DRII/DRJ)


4. Intervention and coordination by individuals or teams before, during, and after an event to resolve the crisis, minimize loss, and otherwise protect the organization.

(Source: ASIS International - ASIS International)


5. Crisis Management are actions taken by an organization in response to unexpected events or situations with potentially negative effects that threaten resources and people or the success and continued operation of the organization. Crisis management includes the development of plans to reduce the risk of a crisis occurring and to deal with any crises that do arise, and the implementation of these plans so as to minimize the impact of crises and assist the organization to recover from them. Crisis situations may occur as a result of external factors such as the development of a new product by a competitor or changes in legislation, or internal factors such as a product failure or faulty decision making, and often involve the need to make quick decisions on the basis of uncertain or incomplete information.

Source: [1]BNET

(Source: OGC, Information Technology Infrastructure Library (ITIL) v3)


6. The processes by which an organization manages the wider impact of a disaster such as adverse media coverage.

(Source: OGC, Information Technology Infrastructure Library (ITIL) v3)

7. The method concerned with managing the entire range of impacts following a disaster, including elements such as adverse media coverage and loss of customer confidence

(Source: ENISA - the European Network and Information Security Agency. BCM & Resilience Glossary)