External Communication

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1. External Communication is the communications to external stakeholders to educate, increase awareness and generate acceptance regarding a disruptive event or crisis situation.


Notes (1): Communications strategies may include media relations, special events, investor relations and community relations.

Notes (2)': There are two types of external communication: press communication (or media relations) and communication aimed at the general public or specific external target groups.


Related Terms: Internal Communication


BCMBoK Competency Level
BCMBoK 5: Plan Development CL 2B: Intermediate (BC)



BCMBoK Competency Level
BCMBoK 5: Plan Development CL 2C: Intermediate (CM)



BCMBoK Competency Level
BCMBoK 5: Plan Development CL 2CC: Intermediate (CC)



BCMBoK Competency Level
BCMBoK 5: Plan Development CL 2D: Intermediate (DR)

(Source: Business Continuity Management Institute - BCM Institute)