Zh-hans:服务水平协议

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1. Service Level Agreement 服务水平协议指在服务提供者和服务使用者之间就所提供的服务性质、可用性、质量和范围所作出的一份协议。


BCMBoK Competency Level
BCMBoK 5: Plan Development CL 2B: Intermediate (BC)




BCMBoK Competency Level
BCMBoK 5: Plan Development CL 2D: Intermediate (DR)

(Source: Business Continuity Management Institute - BCM Institute)