Impact Tolerance
1. Impact Tolerance determines the maximum tolerable level of disruption to an important business service.
Notes (1): represents the point beyond which the harm caused by an operational disruption to the business service becomes intolerable. Notes (2): do not factor in the frequency at which operational disruptions are likely to occur. Notes (3): focus on setting the limit of the impact the organisation can tolerate from a single disruption. Notes (4): is different from the recovery time objective, and the maximum acceptable outage as defined in business continuity planning as these are time-based. Impact tolerance is focused on outcome-based objectives, which are about how much, when, and for how long.
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