Intolerable Harm

1. Intolerable harm is the disruption that causes significant harm to the client. It is the most severe level of harm to the client when the organisation providing the important business services are disrupted.

Intolerable harm:

Notes (1) vary as it depends on the role of a business, the industry they operate in, the customer base and the products they offer.

Notes (2) has to be much more severe than harm or inconvenience.

Notes (3) is viewed by FCA as an outcome that consumers cannot easily recover from, for instance, where, post disruption, an organisation is unable to put a client back into a correct financial position, or where there have been serious non-financial impacts that cannot be effectively remedied.

Notes (4) result in the client's viability of the business at risk.

Notes (5) may result in significant fine and likely censure by regulators to the disrupted organisation.