View source for Lift Rescue Services/ Lift Maintenance


= '''Recovery Procedure: Lift Rescue Services/ Lift Maintenance''' =

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*'''WHAT'''
** EM-01 Lift Rescue Services/ Lift Maintenance

= '''Pre-Crisis''' =
* '''HOW'''
** Ensure that lift maintenance services are carried out regularly
** Monitor data which may highlight a potential issue with the lift 
** Maintain lift maintenance contract to specify rescue response

= '''Immediate Response''' =
* '''HOW'''
** Inform breakdown by residents or TMS activation
** Activate lift rescues team by call centre/EMSU
== ''Scenario: A man-trapped case'' ==
* '''HOW'''
** Highlight urgency by EMSU to the Lift Rescue Team
** Escalate incident to Property Manager in charge of the block
** Carry out lift rescue operation

= '''Recovery & Resumption''' =
== Within T+1 hours ==
* '''HOW'''
** Make arrangements for residents who may need urgent access to and from their units (medical emergencies)
** Place notices by “lift indicator” to advise residents of break-down/ maintenance service
** Inform by LRT report to EMSU on status
** Check and turn on lift by Lift Company

== Within T+2 hours ==
* '''HOW'''
** Submit report from Lift Company to LMU
** Investigate and submit findings by Lift Company
** Recommend corrective and preventive action measure to LMU
** Check lift safety before turn on operation by LMU onsite
** Remove break down notices

= '''Restoration & Return''' =
* '''HOW'''
** Update EMSU when all services resume back to normal
** Prepare the lift breakdown report to ESMU/LMU