Serena Chen

Serena is previously the Vice President at GMH Continuity Architects. She joined GMH to help strengthen the management and consulting structure of the organization as the company grows bigger and are seeing more organizations requiring season and experienced BCM professionals to serve them. Serena has many years of hands on experience in the arena of BCM and IT Disaster Recovery. She has been managing large scale BCM and DR function during her tenure with the respective banks. Serena with her vast background depth of experience and knowledge, brings along with her expertise and know-how which are valuable assets to the organization. 

Voluntary Appointment within BCM Institute

Serena is an Associate Instructor with the BCM Institute.

Past Employment

• Associate Director for Barclays Capital Service Limited
• Vice President Lehman Brothers Asia Holdings Limited
• Vice President JPMorgan Chase Bank
• Vice President IBM
• System Security and Administrative Services Manager JPMorgan Chase Bank

Qualification

• Masters in Library Science & Information, State University of New York, USA
• Bachelor of Arts in Arabic Language & Literature, National Chengchi University, Taiwan

Professional Certification

• Awarded Business Continuity Certified Lead Auditor (BCCLA), BCM Institute, Singapore, 2011
• Awarded Business Continuity Certified Expert (BCCE),BCM Institute, Singapore, 2007
• Certified Business Continuity Professional (CBCP) Certificate, DRI

Courses Attended

• English/Chinese Simultaneous Interpretation Certificate
• Incident Management and Emergency Response, ABS Singapore
• Crisis Management Leadership in Business Continuity, ABS Singapore
• Global Pandemic Planning Workshop, Lehman Brothers
• Global Crisis Management Workshop, Lehman Brothers
• ITIL Foundation Training, JPMorgan
• Business Continuity Management Workshop, BCI UK
• Global Crisis Management Workshop, JPMorgan
• Asia Project Management Boot Camp, JPMorgan
• CBCP Training & MBCP Exam, DRI US
• Project Management Leadership Program, IBM
• High Performance Leadership Program, IBM
• Complex Project & Program Management Training, IBM
• Building Business Relationship Training, IBM
• Solution Advisory Training, IBM
• Business Continuity & Disaster Recovery Training, BCI, UK