Registration of Patient

Recovery Procedure: Registration of Patient

Plan Development Template: Recovery Procedure Page 1 Copyright @ GMH Pte Ltd

Plan Development Template: Recovery Procedure Page 2 Copyright @ GMH Pte Ltd

• WHAT

• Capture patients' attendance by entering patients' particulars and required services into Patient Information System

Pre-Crisis

• HOW
  • Update list of changes of all polyclinic services
  • Update SOPs
  • Update staff list
  • Update patients' database and cull records of patients at regular intervals according with the retention period prescribed for patients' records.

Recovery & Resumption

Within T+24 hours

• HOW
  • Redeploy Customer Service Officers to alternate polyclinic based on anticipated increase in workload.
  • Register redirected patients as new patients in alternate polyclinics as per SOP.
  • Open new folders for redirected patients.

After T+24 hours

• HOW
  • Retrieve (from Patient Information System) the list of patients (with chronic medical condition) of the affected polyclinic and who are scheduled for appointments for the next 3 days to:
    • Inform patients via telephone calls of the closure of the polyclinic;
    • Inform patients of the alternate polyclinics where they can seek continued medical care;
    • Make appointments for patients to attend alternate polyclinics' sessions.
• Send letters to patients (with chronic medical condition) who are scheduled for appointments for consultation from the 4th to the 14th day of crisis to inform them of the above.