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New page: == Description == IT Infrastructure Library (ITIL) Service Continuity Management (SCM) prepares for worst-case scenarios by investigating, developing and implementing recovery options whe... |
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Latest revision as of 00:18, 10 December 2008
Description
IT Infrastructure Library (ITIL) Service Continuity Management (SCM) prepares for worst-case scenarios by investigating, developing and implementing recovery options when an interruption to a technology service reaches a pre-defined point. The goal is to support the overall BCM process by ensuring that required IT technical services can be recovered within required, and agreed, business timescales. This is a voluntary guideline.
Scope
Applies to those who understand the importance of IT Service Management in the IT Infrastructure environment