From BCMpedia. A Wiki Glossary for Business Continuity Management (BCM) and Disaster Recovery (DR).
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2. A technique used to evaluate and measure the cost of failed actions and activities. It can be measured as a total within a period or an average per failure. An example would be 'the cost of failed changes per month' or 'the average cost of a failed change'.
(Source: OGC, Information Technology Infrastructure Library (ITIL) v3)
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