From BCMpedia. A Wiki Glossary for Business Continuity Management (BCM) and Disaster Recovery (DR).
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation
Jump to search
1. Coming soon.
2. Contains details of all the changes approved for implementation and their proposed implementation dates. It should be agreed with the customers and the business, Service Level Management, the Service Desk and Availability Management. Once agreed, the Service Desk should communicate to the user community at large any planned additional downtime arising from implementing the changes, using the most effective methods available.
(Source: OGC, Information Technology Infrastructure Library (ITIL) v3)
|