From BCMpedia. A Wiki Glossary for Business Continuity Management (BCM) and Disaster Recovery (DR).
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2. Description of the type of impact on the business that could follow a business disruption. Usually related to a business process and will always refer to a period of time, e.g., customer services will be unable to operate for two days.
(Source: OGC, Information Technology Infrastructure Library (ITIL) v3)
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