Operational Level Agreement (OLA)

From BCMpedia. A Wiki Glossary for Business Continuity Management (BCM) and Disaster Recovery (DR).

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1. Coming soon.

(Source: Business Continuity Management Institute - BCM Institute)

2. An internal agreement covering the delivery of services which support the IT organisation in their delivery of services. (Source: OGC, Information Technology Infrastructure Library (ITIL) v3)

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