Second-line Support

From BCMpedia. A Wiki Glossary for Business Continuity Management (BCM) and Disaster Recovery (DR).

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1. Coming soon.

(Source: Business Continuity Management Institute - BCM Institute)

2. Where the fault cannot be resolved by first-line support or requires time to be resolved or local attendance. (Source: OGC, Information Technology Infrastructure Library (ITIL) v3)

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