Super User

1. Coming soon. (Source: Business Continuity Management Institute - BCM Institute) 2. In some organisations it is common to use 'expert' users (commonly known as super or expert users) to deal with first-line support problems and queries. This is typically in specific application areas, or geographical locations, where there is not the requirement for full-time support staff. This valuable resource, however, needs to be carefully coordinated and utilised. (Source: OGC, Information Technology Infrastructure Library (ITIL) v3)