Crisis Communications Contact Log

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A log should be established to record all telephone calls from the media or other parties inquiring about the crisis. This will help to ensure that the many callbacks required are not overlooked. It will also assist in the post-crisis analysis.

The contact log should contain the following information:

  • Date
  • Name of caller
  • Questions(s) asked
  • Telephone number
  • Person responsible for response
  • Additional follow-up needs
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