My:Perjanjian Tahap Perkhidmatan

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1. Service Level Agreement Perjanjian Tahap Perkhidmatan atau SLA ialah perjanjian antara penyedia perkhidmatan dengan pengguna perkhidmatan yang sama berkaitan dengan jenis, ketersediaan, kualiti, skop perkhidmatan yang akan disediakan.


(Source: Business Continuity Management Institute - BCM Institute)

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