From BCMpedia. A Wiki Glossary for Business Continuity Management (BCM) and Disaster Recovery (DR).
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Recovery Procedure: Lift Rescue Services/ Lift Maintenance
Plan Development Template: Recovery Procedure Page 1 Copyright @ GMH Pte Ltd
Plan Development Template: Recovery Procedure Page 2 Copyright @ GMH Pte Ltd
- WHAT
- EM-01 Lift Rescue Services/ Lift Maintenance
Pre-Crisis
- HOW
- Ensure that lift maintenance services are carried out regularly
- Monitor data which may highlight a potential issue with the lift
- Maintain lift maintenance contract to specify rescue response
Immediate Response
- HOW
- Inform breakdown by residents or TMS activation
- Activate lift rescues team by call centre/EMSU
Scenario: A man-trapped case
- HOW
- Highlight urgency by EMSU to the Lift Rescue Team
- Escalate incident to Property Manager in charge of the block
- Carry out lift rescue operation
Recovery & Resumption
Within T+1 hours
- HOW
- Make arrangements for residents who may need urgent access to and from their units (medical emergencies)
- Place notices by “lift indicator” to advise residents of break-down/ maintenance service
- Inform by LRT report to EMSU on status
- Check and turn on lift by Lift Company
Within T+2 hours
- HOW
- Submit report from Lift Company to LMU
- Investigate and submit findings by Lift Company
- Recommend corrective and preventive action measure to LMU
- Check lift safety before turn on operation by LMU onsite
- Remove break down notices
Restoration & Return
- HOW
- Update EMSU when all services resume back to normal
- Prepare the lift breakdown report to ESMU/LMU
