Maintenance of Mechanical & Electrical (M&E) Services

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Recovery Procedure: Maintenance of Mechanical & Electrical (M&E) Services

  • WHAT
    • EM-03 Maintenance of Mechanical & Electrical (M&E) Services

Pre-Crisis

  • HOW
    • Inform PR to prepare circulars on disruption of the key services (Power and Water)
    • Update Service level agreement (SLA) in contract

Immediate Response

  • HOW
    • Notify the M&E contractors by Call Centre operator (Office hour) and EMSU (after office hour)

Recovery & Resumption

  • HOW
    • Contact PowerGrid by Property Officer on no incoming supply status
    • Contact PUB by Property Officer if direct water supply disruption
    • Standby at site by Property Officer


After T+4 Hours

  • HOW
    • Monitor and resolve work urgently
    • Turn on power generator for essential services like lift services
    • Arrange water wagon to distribute water

Restoration & Return

  • HOW
    • Receive report from PUB/ PowerGrid
    • Submit report to GM
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