Quality Assurance

1. Quality Assurance is a program by which the Head of Audit evaluates the operations of the auditing service. BL-A-5 click to know more Notes: The purpose of the program is to provide reasonable assurance that our work conforms with the Standards for the Professional Practice of Auditing, our charter, and other applicable standards. BCMBoK Competency Level BCMBoK 7: Program Management CL 2A: Intermediate (Audit) Click to know more about expert level training (Source: Business Continuity Management Institute - BCM Institute)

2. Confirming the degree of excellence of a product or service, measured against its defined purpose. This might involve a number of techniques. For documentation it might involve inviting informed comment; for software, a method of formal testing, trialling or inviting public feedback on a beta version; for hardware, performance against specified test; for management process, comparison with a standard such as BSI5000.

A Manager’s Guide to Auditing & Reviewing Your Business Continuity Management Program

(Source: ENISA - the European Network and Information Security Agency. BCM & Resilience Glossary)