|1. Internal Services are services that perform the processes for the business to function.
Notes (1): is usually not be considered for important business service status as it does not meet the regulatory definition, despite the fact that they can be important to the business.
Notes (2): is one challenge for implementers during their attempt to identify the important business service. Often, it is difficult to determine whether the service falls under one of three categories: business services, internal services, or underpinning services.
Notes (3): is a service that controls and monitors the organisation's activities
Notes (4): has end-users and they are usually manned by their staff members or the organisation itself