Part 8: Crisis Communication Team Responsibilities v2

Part 8: Crisis Communication Team Responsibilities

General Responsibilities for CC Team Members

• Secure necessary assistance, support and materials to meet crisis needs.
• Serve as conduits of key information, conducting fact-finding missions and verifying the information as it comes in.
• Formulate strategies for addressing primary and secondary crisis components and indicators.
• Assist with the creation and distribution of external and internal information through the most effective channels.

Spokesperson

Answer media inquiries about the crisis in a way that is clear, concise, accurate and timely so that the reporting accurately covers the facts and offers a balanced view of the incident.

• Serve as contact person for all media queries regarding crisis.
• Activate Media Briefing Room and oversee its operations.
• Organize equipment and supply needs for the briefing room.
• Maintain up-to-date and readily accessible phone/email list of media contacts.

Instruction to BL-CC-3/5 M2 Participant

This section is for Module 2 participants attending the BL-CC-3 Module 2 Facilitated workshop, this is the additional instruction to complete your CC Plan assignment.

Refer to the text of each of the sections within this page which are highlighted in italics for further explanation when attempting the Module 2 assignment.

In this set of guidance notes for the CC plan, the displayed content provides the participants with the objectives and content for the specific section of the plan. It is essential to note the CC Plan differs as it can be developed as a standalone plan or as a CM team member or sub-unit plan within the crisis management or business continuity plan.