Second Level/Line Support

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1. Coming soon.

(Source: Business Continuity Management Institute - BCM Institute)

2. Technical resources (sometimes based within the Service Desk) called upon by Incident and Problem Management to assist in the resolution of an Incident, restoration of service, identification of a Problem or Known Error, the provision of a work-around or the generation of a Change.

(Source: ENISA - the European Network and Information Security Agency. BCM & Resilience Glossary)

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