From BCMpedia. A Wiki Glossary for Business Continuity Management (BCM) and Disaster Recovery (DR).
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1. Coming soon.

(Source: Business Continuity Management Institute - BCM Institute)

2. Process by which the quality and cost-effectiveness of a service is assessed, usually in advance of a change to the service. Baselining usually includes comparison of the service before and after the change or analysis of trend information. The term benchmarking is usually used if the comparison is made against other enterprises.

(Source: OGC, Information Technology Infrastructure Library (ITIL) v3)