Communication and Consultation

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1. Communication and Consultation is ....

(Source: Business Continuity Management Institute - BCM Institute)

2. Continual and iterative processes that an organization conducts to provide, share or obtain information and to engage in dialogue with stakeholders (2.13) regarding the management of risk (2.1).

Notes (1) : The information can relate to the existence, nature, form, likelihood (2.19), significance, evaluation, acceptability and treatment of the management of risk.

Notes (1) : Consultation is a two-way process of informed communication between an organization and its stakeholders on an issue prior to making a decision or determining a direction on that issue. Consultation is:

  • A process which impacts on a decision through influence rather than power; and
  • An input to decision making, not joint decision making.

[ISO Guide 73:2009, definition 3.2.1]

(Source: ISO 31000:2009 – Risk Management — Principles and Guidelines) - clause 2.12