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| '''1.''' Business Services is a service provided to an external end-user that the business performs.

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'''Business Services''':

'''''Notes (1)''''': services that can be identified clearly as a single service and are not a collection of services.

'''''Notes (2)''''':  should be able to have an [[Impact Tolerance| impact tolerance]] set against it.

'''''Notes (3)''''':  should be able to identify its end-users clearly so that the impact of disruption can be clearly defined.

'''''Notes (4)''''':  is a service that an organisation provides to external end-users.

'''''Notes (5)''''':  must be defined through the lens of the end-users and not how the business is structured.

'''''Notes (6)''''':  must be identifiable as a separate service, not as a collection of services or by business lines.

'''''Notes (7)''''':  focus on customer and reputational impacts.

'''''Notes (8)''''':  can be one challenge for implementers to identify the critical-important business service. Often, it is difficult to determine whether the service falls under one of three categories: business services, [[Internal Services| internal services]], or [[Underpinning Services| underpinning services]].
 
'''''Notes (9)''''':  is an external-facing service that is provided to customers of the FSIs (Monetary Authority of Singapore, 2022)

'''''Notes (10)''''':  includes the following examples: Online customer portals, Mobile applications, Communication channels, Logistics and delivery services and Financial services


<br>'''Related Term''': [[Business Services]], [[Important Business Services]], [[Critical Business Services]], [[Critical Operations]], [[Internal Services]], [[Underpinning Services]]<br/> 

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