Business Services
1. Business Services is a service provided to an external end-user that the business performs.
 Business Services: Notes (1): services that can be identified clearly as a single service and are not a collection of services. Notes (2): should be able to have an impact tolerance set against it. Notes (3): should be able to identify its end-users clearly so that the impact of disruption can be clearly defined. Notes (4): is a service that an organisation provides to external end-users. Notes (5): must be defined through the lens of the end-users and not how the business is structured. Notes (6): must be identifiable as a separate service, not as a collection of services or by business lines. Notes (7): focus on customer and reputational impacts. Notes (8): can be one challenge for implementers to identify the critical-important business service. Often, it is difficult to determine whether the service falls under one of three categories: business services, internal services, or underpinning services. Notes (9): is an external-facing service that is provided to customers of the FSIs (Monetary Authority of Singapore, 2022) Notes (10): includes the following examples: Online customer portals, Mobile applications, Communication channels, Logistics and delivery services and Financial services
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