Service Catalogue: Difference between revisions
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Latest revision as of 12:51, 24 August 2010
1. Coming soon.
2. The creation of a Service Catalogue (according to the ITIL Framework) is used as a starting point for the implementation of the Service Level Management process. A Service Catalogue lists all of the services which IT provides to the business. This catalogue should list the services from a user's perspective. (Source: OGC, Information Technology Infrastructure Library (ITIL) v3) |