Intolerable Harm: Difference between revisions
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| '''1.''' Intolerable harm is the disruption that causes significant harm to the client. It is the most severe [[Levels of Harm| level of harm]] to the client when the organisation providing the [[ | | '''1.''' Intolerable harm is the disruption that causes significant harm to the client. It is the most severe [[Levels of Harm| level of harm]] to the client when the organisation providing the [[Critical Business Services| critical business services]] is disrupted. | ||
{{Template:OR Levels of Harm Right}} | {{Template:OR Levels of Harm Right}} | ||
'''''Notes (1)''''' vary as it depends on the role of a business, the industry | '''Intolerable Harm''': | ||
'''''Notes (1)''''' vary as it depends on the role of a business, the industry it operates in, the customer base and the products it offers. | |||
'''''Notes (2)''''' has to be much more severe than [[Harm| harm]] or [[Inconvenience| inconvenience]]. | '''''Notes (2)''''' has to be much more severe than [[Harm| harm]] or [[Inconvenience| inconvenience]]. | ||
'''''Notes (3)''''' is viewed by the regulator ( | '''''Notes (3)''''' is viewed by the regulator (for example, FCA) as an outcome that consumers cannot quickly recover from, for instance, where, post disruption, an organisation is unable to put a client back into a correct financial position, or where there have been severe non-financial impacts that cannot be effectively remedied. | ||
'''''Notes (4)''''' put the client's business viability at risk. | '''''Notes (4)''''' put the client's business viability at risk. | ||
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{{Template:BL-OR-5 banner}} | {{Template:BL-OR-5 banner}} | ||
<br>'''Related Term''': [[Levels of Harm| Levels of harm]], [[Intolerable Harm| Intolerable harm]], [[Harm]], [[Inconvenience]], [[Important Business Services| Important Business Services]] <br/> | <br>'''Related Term''': [[Levels of Harm| Levels of harm]], [[Intolerable Harm| Intolerable harm]], [[Harm]], [[Inconvenience]], [[Important Business Services| Important Business Services]], [[Critical Business Services| Critical Business Services]] <br/> | ||
{{Template:BCM Course}}<br> | {{Template:BCM Course}}<br> | ||
Latest revision as of 12:52, 12 October 2024
1. Intolerable harm is the disruption that causes significant harm to the client. It is the most severe level of harm to the client when the organisation providing the critical business services is disrupted.
Notes (1) vary as it depends on the role of a business, the industry it operates in, the customer base and the products it offers. Notes (2) has to be much more severe than harm or inconvenience. Notes (3) is viewed by the regulator (for example, FCA) as an outcome that consumers cannot quickly recover from, for instance, where, post disruption, an organisation is unable to put a client back into a correct financial position, or where there have been severe non-financial impacts that cannot be effectively remedied. Notes (4) put the client's business viability at risk. Notes (5) may result in significant fines and likely censure by regulators to the disrupted organisation.
Template:ORBoK 8: P2 Implement CL 1ORA
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