Intolerable Harm

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1. Intolerable harm is the disruption that causes significant harm to the client. It is the most severe level of harm to the client when the organisation providing the critical business services is disrupted.
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Intolerable Harm:

Notes (1) vary as it depends on the role of a business, the industry it operates in, the customer base and the products it offers.

Notes (2) has to be much more severe than harm or inconvenience.

Notes (3) is viewed by the regulator (for example, FCA) as an outcome that consumers cannot quickly recover from, for instance, where, post disruption, an organisation is unable to put a client back into a correct financial position, or where there have been severe non-financial impacts that cannot be effectively remedied.

Notes (4) put the client's business viability at risk.

Notes (5) may result in significant fines and likely censure by regulators to the disrupted organisation.


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Related Term: Levels of harm, Intolerable harm, Harm, Inconvenience, Important Business Services, Critical Business Services

BCM Institute's Professional Training and Certification

BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1B: Foundation (BC)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1C: Foundation (CM)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1CC: Foundation (CC)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1D: Foundation (DR)


OR Body of Knowledge OR Competency Level
OR BoK 8: P2 Implement CL 1OR: Foundation (OR)

Template:ORBoK 8: P2 Implement CL 1ORA

(Source: Business Continuity Management Institute - BCM Institute)

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