External Communication

1. External Communication is the communications to external stakeholders to educate, increase awareness and generate acceptance regarding a disruptive event or crisis situation. BL-CC-5 Click to know more Related Terms: Internal Communication, Communication Strategy Notes (1): Communications strategies may include media relations, special events, investor relations and community relations. Notes (2): There are two types of external communication: press communication (or media relations) and communication aimed at the general public or specific external target groups. Crisis Communication Professional Training and Certification BCMBoK Competency Level BCMBoK 5: Plan Development CL 2B: Intermediate (BC) BCMBoK Competency Level BCMBoK 5: Plan Development CL 2C: Intermediate (CM) BCMBoK Competency Level BCMBoK 5: Plan Development CL 2CC: Intermediate (CC) BCMBoK Competency Level BCMBoK 5: Plan Development CL 2D: Intermediate (DR) BCMBoK Competency Level BCMBoK 5: Plan Development CL 2OR: Intermediate (OR) Click to know more about expert level training (Source: Business Continuity Management Institute - BCM Institute)

A Manager’s Guide to Implementing Your Crisis Communications Plan