From BCMpedia. A Wiki Glossary for Business Continuity Management (BCM) and Disaster Recovery (DR).
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Recovery Procedure: S&CC Collections
Pre-Crisis
- HOW
- Set up procedures for manual collection of S&CC collections
- Prepare template of circulars for disruption in services
- Conduct dry runs in preparation of such events
Immediate Response
- HOW
- Inform Finance/ Call Centre team of incident and need to implement manual collections
- Instruct Finance staff to report to alternate site
- Place posters/ circulars in prominent areas advising residents of disruption in services
- Deploy staff to divert residents who may turn up at the office to make payment for S&CC collections
Recovery & Resumption
Within T+1 Hour and onwards
- HOW
- To assess situation at the main office to see if further crowd control measures needed
- Inform PR Team to update situation on the website
Restoration & Return
- HOW
- Inform PR Team to update residents via circulars and update website once operations resume back to normal
- Advise all staff to return back to main office