Internal Services

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1. Internal Services are services that perform the processes for the business to function.
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Notes (1): is usually not considered for critical- important business service status as it does not meet the regulatory definition, even though they can be important to the business.

Notes (2): is one challenge for implementers during their attempt to identify the important business service. Often, it is difficult to determine whether the service falls under one of three categories: business services, internal services, or underpinning services.

Notes (3): is a service that controls and monitors the organisation's activities

Notes (4): has end-users, and they are usually manned by their staff members or the organisation itself

Notes (5): is a service that controls and monitors the organisation's activities.

Notes (6): support the internal operations and assist the organisation in meeting the legal and regulatory requirements.

Notes (7): is still considered "critical" to the organisation, but it does not meet the regulatory definition of critical-important business services.

Notes (8): usually involve end users, but they are staff members of the organisation and hence, not considered as part of business services.



Related Term: Business Services, Internal Services, Underpinning Services

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BCMBoK 0: BCM Fundamentals CL 1B: Foundation (BC)


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BCMBoK 0: BCM Fundamentals CL 1C: Foundation (CM)


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BCMBoK 0: BCM Fundamentals CL 1CC: Foundation (CC)


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