Intolerable Harm
1. Intolerable harm is the disruption that causes significant harm to the client. It is the most severe level of harm to the client when the organisation providing the critical business services is disrupted.
Notes (1) vary as it depends on the role of a business, the industry it operates in, the customer base and the products it offers. Notes (2) has to be much more severe than harm or inconvenience. Notes (3) is viewed by the regulator (for example, FCA) as an outcome that consumers cannot quickly recover from, for instance, where, post disruption, an organisation is unable to put a client back into a correct financial position, or where there have been severe non-financial impacts that cannot be effectively remedied. Notes (4) put the client's business viability at risk. Notes (5) may result in significant fines and likely censure by regulators to the disrupted organisation.
Template:ORBoK 8: P2 Implement CL 1ORA
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