|1. Business Services is a service that is provided to an external end-user that is performed by the business.
Notes (1): are services that can be identified clearly as a single service and it is not a collection of services.
Notes (2): should be able to have an impact tolerance set against it.
Notes (3): should be able to identify its end-users clearly so that the impact of disruption can be clearly defined.
Notes (4): must be defined through the lens of the end-users and not how the business is structured
Notes (5): focus on customer and reputational impacts.
Notes (6): can be one challenge for implementers during their attempt to identify the important business service. Often, it is difficult to determine whether the service falls under one of three categories: business services, internal services, or underpinning services.
Notes (7): is an external-facing service that is provided to customers of the FSIs (Monetary Authority of Singapore, 2022)