Cleaning & Refuse Collection Services
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Recovery Procedure: Cleaning & Refuse Collection Services
- WHAT
- EM-02 Cleaning & Refuse Collection Services
Pre-Crisis
- HOW
- Maintain Cleaning & Refuse collection Contract to specify SLA
- Monitor feedback on cleanliness and alert contractor to take particular care during a situation
- Display circulars and notices (digital display services) to residents on service disruption
Immediate Response
- HOW
- Deploy cleaners from another ward or area to the affected area
Recovery & Resumption
- HOW
- Update the call centre on the situation and the status of the cleaning
- Survey areas by Property Officers to where potential may arise
Within T+4 hours
- HOW
- Inform PR to send out notification to residents on disruption of services via website and digital display panel
- survey areas by Property officers where potential may arise
Within T+1 Day
- HOW
- Request update from alternate cleaning contractor
Restoration & Return
- HOW
- Inform PR to remove all notices on disruption of services
- Update GM once situation returns to normal
- Terminate the temporary (alternate) vendor contracts if existing contractor return