Corporate Communications
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Recovery Procedure: Corporate Communications
- WHAT
- Provide public relations and corporate communications.
Pre-Crisis
- HOW
- List of key media contacts (updated on a half-yearly basis).
- Prepare pre-approved statements (pre-approved and applicable for different types of disasters, and aligned with internal communications).
- Appoint Spokesperson and alternate.
- Identify venue for press conference.
Recovery & Resumption
Within T+24 hours
- HOW
- Retrieve list of media contacts from Alternate Site Recovery Box.
- Issue first external communication to media.
After T+24 hours
- HOW
- Issue second and subsequent external communication to media.
- Issue first and subsequent external communication to clients.