Crisis Communication Checklist

• Nature of Crisis:
• Date of Occurrence:
• Time:

Matrix of Checklist X-axis

• Response (Activity)
• By Whom
• Date
• Time
• Comment

Response (Activity) Y-axis

• Command Centre Setup
• Crisis Management Team Activated
• Key Stakeholder Notified
  • CEO
  • Legal Team
  • etc
• Basic Facts Gathered
  • What happened?
  • When?
  • Caused?
  • Number of death?
  • Number of injuries?
  • Extend of damage?
  • Name/ Title of decreased?
  • Name/ Title of injury?
  • What is being done?
  • Emergency official on scene?
  • Estimated return of normalcy?
  • Notification of next of kin of deceased or injured
  • Dissemination of fact of crisis?
  • Contact company officials
  • Contact city officials
  • Contact county officials
  • Contact government officials
  • Contact employees
  • Contact emergency services official
  • Contact stockholder
  • Contact board of director
  • Contact volunteers
  • Contact competitors
  • Contact TV Station 1
  • Contact TV Station 2
  • Contact Radio News Station I
  • Contact Radio News Station 2
  • Contact Newspaper 1
  • Contact Newspaper 2
  • News Conference