First Level Support

From BCMpedia. A Wiki Glossary for Business Continuity Management (BCM) and Disaster Recovery (DR).
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1. Coming soon.

(Source: Business Continuity Management Institute - BCM Institute)

2. The technical and managerial resources within the Service Desk available at the initial point of contact with the Customer/User.

(Source: ENISA - the European Network and Information Security Agency. BCM & Resilience Glossary)

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