Malevolence

• When opponents or miscreant individuals use extreme tactics for the purpose of expressing anger or seeking gain from, a company or economic system, perhaps with the aim of destroying it.
• Organizations face a crisis of malevolence when some notorious employees take the help of criminal activities and extreme steps to fulfil their demands.
  • Acts like product tampering, malicious rumours, kidnapping company’s officials.
  • Example: The Tylenol (Extra-Strength capsules) murder case in Chicago, on 29 September 1982. See Case Study

Types of Crisis Scenarios

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