Underpinning Services

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1. Underpinning Services are services that reside behind multiple business services and are often crucial in the execution of Important Business Services.


Underpinning Services:

Notes (1): is also referred to as Transversal processes.

Notes (2): is one challenge for implementers during their attempt to identify the important business service. Often, it is difficult to determine whether the service falls under one of three categories: business services, internal services, or underpinning services.

Notes (3): facilitate the delivery of business services instead of being the primary purpose of the business services.

Notes (4): is usually not a client facing service.

Notes (5): is performed consistently over several critical-important business services.

Notes (6): is a crtical part of the business services.

Notes (7): will appear on the business services mapping exercise or map.


Related Term: Business Services, Internal Services, Underpinning Services


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1B: Foundation (BC)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1C: Foundation (CM)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1CC: Foundation (CC)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1D: Foundation (DR)


BCMBoK Competency Level
BCMBoK 0: OR Fundamentals CL 1OR: Foundation (OR)

(Source: Business Continuity Management Institute - BCM Institute)

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