Business Services

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1. Business Services is a service that is provided to an external end-user that is performed by the business.


Business Services:

Notes (1): are services that can be identified clearly as a single service and it is not a collection of services.

Notes (2): should be able to have an impact tolerance set against it.

Notes (3): should be able to identify its end-users clearly so that the impact of disruption can be clearly defined.

Notes (4): must be defined through the lens of the end-users and not how the business is structured

Notes (5): focus on customer and reputational impacts.

Notes (6): can be one challenge for implementers during their attempt to identify the important business service. Often, it is difficult to determine whether the service falls under one of three categories: business services, internal services, or underpinning services.

Notes (7): is an external-facing service that is provided to customers of the FSIs (Monetary Authority of Singapore, 2022)



Related Term: Business Services, Internal Services, Underpinning Services


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1B: Foundation (BC)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1C: Foundation (CM)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1CC: Foundation (CC)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1D: Foundation (DR)


BoK Competency Level
BCMBoK 0: OR Fundamentals CL 1OR: Foundation (OR)

(Source: Business Continuity Management Institute - BCM Institute)