ITIL Glossary

BCM Institute and Standards Glossary

Business Continuity Management | Crisis Management | Crisis Communication | Disaster Recovery | Operational Resilience | Guide | BCM Audit | Cyber Security | Pandemic Flu | Supply Chain BCM | ISO22301 | ISO22320 | ISO22390 | ISO22399 | ISO31000 | ANZ5050 | ASIS | BS25999 | MS1970 | NFPA1600 | SS540 | ENISA | ITIL | NCEMA

ITIL Continuity Service Management Glossary

A Absorbed Overhead (*) Absorption Costing(*) Action Lists Alert Alert Phase (*) Allocated Cost (*) Application Portfolio (*) Apportioned Cost (*) Asset (*) Asynchronous/Synchronous (*) Availability B Balanced (*) Baseline (*) Baseline Security (*) Baselining (*) Bridge (*) BS7799 (*) Budgeting (*) Build (*) Business Function (*) Business Process (*) Business Recovery Objective (*) Business Recovery Plan Framework (*) Business Recovery Plans (*) Business Recovery Team (*) Business Unit (*) C Capital Costs (*) Capital Investment Appraisal (*) Capitalisation (*) Category (*) Change (*) Change Advisory Board (CAB) (*) Change Authority (*) Change Control (*) Change Document (*) Change History (*) Change Log (*) Change Management (*) Change Record (*) Charging (*) Classification (*) Closure (*) Command, Control and Communications (*) Computer-Aided Systems Engineering (CASE) (*) Configuration Baseline (*) Configuration Control (*) Configuration Documentation (*) Configuration Item(CI) (*) Configuration Management (*) Configuration Management Database(CMDB) (*) Configuration Management Plan (*) Configuration Management Tool(CM Tool) (*) Configuration Structure (*) Contingency Planning (*) Continuous Service Improvement Programme (*) Cost (*) Cost Effectiveness (*) Cost Management (*) Cost of Failure (*) Cost Unit (*) Costing (*) Countermeasure (*) Crisis Management Critical Business Functions (CBF) Critical Success Factor (*)

D Data Transfer Time (*) Delta Release (*) Dependency (*) Depreciation (*) Differential Charging (*) Direct Cost Disaster Recovery Planning (*) Discounted Cashflow (*) Discounting (*) Disk Cache Controller (*) Downtime Duplex (*) E Echoing (*) Elements of Cost (*) Environment (*) External Target (*) F Financial Year (*) First-Line Support (*) First Time Fix Rate (*) Forward Schedule Of Changes (FSC) (*) Full Cost (*) Full Release (*) G Gateway (*) Gradual Recovery (*) H Hard Charging (*) Hard Fault (*) Host (*) I ICT(*) Immediate Recovery (*) Impact (*) Impact Analysis (*) Impact Code (*) Impact Scenario (*) Incident Incident Control (*) Indirect Cost (*) Information System (IS) (*) Informed Customer (*) Interface (*) Intermediate Recovery (*) Internal Target (*) IT Accounting (*) IT Directorate (*) IT Infrastructure (*) IT Service (*) IT Service Provider (*) ITIL (*)

K Key Business Drivers (*) Key Performance Indicator(*) Key Success Indicator (*) Knowledge Management (*) Known Error (*) L Latency (*) Lifecycle (*) Logical I/O (*) M Marginal Cost (*) Maturity Level/Milestone (*) Metric (*) O Operational Costs (*) Operational Level Agreement (OLA) (*) Operational Cost (*) Outsourcing (*) Overheads (*) P Page Fault (*) Paging (*) PD0005 (*) Percentage Utilisation (*) Performance Criteria (*) Phantom Line Error (*) Physical I/O(*) Prime Cost (*) Priority (*) Problem (*) Problem Management (*) Process Process Control (*) Programme (*) Provider (*) R Redundant Arrays of Independent Disks (RAID)(*) Reference Data (*) Release (*) Remote Fixes (*) Request For Change (RFC) (*) Resolution (*) Resource Cost (*) Resource Profile (*) Resource Unit Costs (*) Resources (*) Return On Investment (ROI) (*) Return to Normal Phase (*) Risk Risk Analysis Risk Management Risk Reduction Measure (*) Role (*) Roll In, Roll Out (RIRO) (*) Rotational Position Sensing (*)

S Second-line Support (*) Security Management (*) Security Manager (*) Security Officer (*) Seek Time Occurs (*) Segregation of Duties (*) Self-Insurance (*) Service (*) Service Achievement (*) Service Catalogue (*) Service Dependency (*) Service Desk (*) Service Level (*) Service Level Agreement (*) Service Level Management (*) Service Management (*) Service Provider (*) Service Quality Plan (*) Service Request (*) Services (*) Severity Code (*) Simulation Modelling (*) Soft Fault (*) Software (*) Software Environment (*) Software Library (*) Software Work Unit (*) Solid State Devices (*) Specification Sheet (*) Stakeholder (*) Standard Cost (*) Standard Costing (*) Stand-by Arrangements (*) Storage Occupancy (*) Strategic Alignment Objectives Model (*) Super User (*) Surcharging (*) Swapping (*) System (*) T Tension Metrics (*) Terminal Emulation (*) Terminal I/O (*) Third-Line Support (*) Third-Party Supplier (*) Thrashing (*) Threat Total Cost Of Ownership (*) Tree Structures (*) U Unabsorbed Overhead (*) Underpinning Contract (*) Unit Costs (*) Urgency (*) User (*) Utility Cost Centre (UCC (*) V Variance Analysis (*) Version (*) Version Identifier (*) Virtual Memory System (*) Virtual Storage Interrupt (VSI) (*) Vulnerability (*) W Waterline(*) Work-Around (*) Workloads (*) WORM (Device) (*) X XML (*)