Three-Phase Approach of Capability and Maturity Assessment

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1. The Three-phase Approach of Capability and Maturity Assessment should follow a three-phase approach: (1) assess, (2) analyze and (3) address.
OR Capability and Maturity Assessment
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Phase (1): Assess involves:

  • assessing the current state of functional capabilities and suitability through various areas within the organisation.
    • These include governance, organisational design, technology, process, roles and responsibilities.
  • using a scorecard of operational resilience parameters and a radar chart, also known as a web or spider chart
  • engaging the senior management and the respective business heads for each vertical unit within the organisation to complete the scorecard.

Phase (2) Analyze is:

  • to commence the analysis of the completed scorecards and linked radar charts by the appointed operational resilience team lead
  • aim to identify the most critical parameters to start working.

Phase (3) Address is:

  • to gather the senior management and the business heads to meet to address the weaknesses.
  • the step to collect ideas for improving these areas by using the brainstorming technique.
  • the technique of immediately sharing ideas aloud.
  • to compile the broad action ideas after the brainstorming.
  • to allow the group to drill the ideas down using a decision tree diagram.
  • to slot all attainable action items into a Gantt chart to form the improvement roadmap.


Similar Term: Capability Assessment, Capability Level, Maturity Assessment, Maturity Level, Capability and Maturity Assessment



Related Term: Organizational Resilience, Business Continuity Management (BCM), Business Resilience, Cyber Resilience, Data Resilience, Digital Resilience, Relational Resilience, Supply Chain Resilience, Technology Resilience, Operational Resilience.

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BCMBoK Competency Level
BCMBoK 7: Program Management CL 1B: Foundation (BC)


BCMBoK Competency Level
BCMBoK 7: Program Management CL 1C: Foundation (CM)


BCMBoK Competency Level
BCMBoK 7: Program Management CL 1CC: Foundation (CC)


BCMBoK Competency Level
BCMBoK 7: Program Management CL 1D: Foundation (DR)


BCMBoK Competency Level
BCMBoK 7: Program Management CL 3OR: Advanced (OR)

(Source: Business Continuity Management Institute - BCM Institute)

A Manager’s Guide to Operational Resilience (eBook)
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