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1. The Three-phase Approach of Capability and Maturity Assessment should follow a three-phase approach: (1) assess, (2) analyze and (3) address.
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Phase (1): Assess involves:
- assessing the current state of functional capabilities and suitability through various areas within the organisation.
- These include governance, organisational design, technology, process, roles and responsibilities.
- using a scorecard of operational resilience parameters and a radar chart, also known as a web or spider chart
- engaging the senior management and the respective business heads for each vertical unit within the organisation to complete the scorecard.
Phase (2) Analyze is:
- to commence the analysis of the completed scorecards and linked radar charts by the appointed operational resilience team lead
- aim to identify the most critical parameters to start working.
Phase (3) Address is:
- to gather the senior management and the business heads to meet to address the weaknesses.
- the step to collect ideas for improving these areas by using the brainstorming technique.
- the technique of immediately sharing ideas aloud.
- to compile the broad action ideas after the brainstorming.
- to allow the group to drill the ideas down using a decision tree diagram.
- to slot all attainable action items into a Gantt chart to form the improvement roadmap.
Similar Term: Capability Assessment, Capability Level, Maturity Assessment, Maturity Level, Capability and Maturity Assessment
Related Term: Organizational Resilience, Business Continuity Management (BCM), Business Resilience, Cyber Resilience, Data Resilience, Digital Resilience, Relational Resilience, Supply Chain Resilience, Technology Resilience, Operational Resilience.
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A Manager’s Guide to Operational Resilience (eBook)
