Service Recovery Time Objective

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1. Service Recovery Time Objective or SRTO is the target duration of time to restore a specific business service from the point of disruption to the point when the specific business service is recovered to a level sufficient to meet business obligations.

(Source: Monetary Authority of Singapore, 2022)


Service Recovery Time Objective is:

Notes (1): to be established for each critical business service.

Notes (2): measured based on a time-based metric. It is meant to clarify the FSIs expected recovery timelines for each business service.

Notes (3): to guide the FSIs to prioritise their resources during the planning phase.

Notes (4): to facilitate decision-making and monitor the recovery progress during a disruption.



Related Term: Operational Resilience, Business Services, Critical Business Services, Recovery Time Objective, Business Impact Analysis, Inter-dependencies, Service Recovery Time Objective


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1B: Foundation (BC)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1C: Foundation (CM)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1CC: Foundation (CC)


BCMBoK Competency Level
BCMBoK 0: BCM Fundamentals CL 1D: Foundation (DR)


BoK Competency Level
BCMBoK 0: OR Fundamentals CL 1OR: Foundation (OR)

(Source: Business Continuity Management Institute - BCM Institute)