Crisis Communication: Readings

|Notes: Compilation from Various Sources (Working Document - DO NOT USE)

Back to: Crisis Communication Glossary

Communicating with the Media

Media Handling

• Media Handling: The Do's Before an interview
• Media Handling: The Don'ts Before an interview

• Media Handling: The Do's During an interview
• Media Handling: The Don'ts During an interview

• Media Handling: The Do's After an interview
• Media Handling: The Don'ts After an interview

• Media Handling: The Do's In a Crisis
• Media Handling: The Don'ts In a Crisis

Speaker Presentation

• Speaker Presentation: The Do's In a Crisis
• Speaker Presentation: The Don'ts In a Crisis

Crisis Communications Planning Methodology

• Media Policies and Procedures - Project Management
• Put Crisis Communication Team in Place - Project Management
• Identify Role of Crisis Communication Team - Project Management
• Crisis Communications Strategies - Recovery Strategy
• Guidance for Planning and Preparation Programme Management

Create Your Crisis Communication Plan

• Designate a Spokesperson - Plan Development
• Method of Communications- Plan Development
• Plan Dissemination of Key Messages- Plan Development
• Target Audience (Publics)- Plan Development

Type of Checklists and Templates

• Crisis Communications Checklist Media Template
• Crisis Communications Response Checklist
• Sample News Release
• Crisis Communication Contact Log

Crisis Communications: Good Practices

• Pitfalls to Avoid
• Top Tips

Crisis Communications Case Study

• Ford Motor
• Tylenol
• Domino
• Toyota
• Qantas